Shipping policy

At ELLIS BOOTH, we are committed to delivering premium New Zealand seafood to customers worldwide with reliable, safe, and transparent shipping services. Below is our detailed shipping policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment efficiently to minimize waiting time, ensuring your fresh seafood products are delivered in optimal condition as quickly as possible. Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Our standard international delivery generally takes 7–14 business days to arrive, depending on destination countries, local logistics efficiency and customs clearance progress. For customers with urgent needs, we offer expedited shipping options at checkout to shorten your delivery time.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be automatically displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, all logistics costs are fully transparent for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or handling fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the recipient. We highly recommend you check your local country’s import regulations and relevant tariff standards before placing an order to avoid unexpected additional costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, shockproof, fresh-keeping and high-strength packaging materials for all products. Our customized packaging can effectively protect goods from extrusion, damage and leakage during long-distance transportation, and maintain the freshness of New Zealand seafood.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full shipping protection and eliminate transportation risks.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon delivery. If you find package damage, leakage, deformation or product abnormalities, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality defects after signing for the order, please submit a problem notification with valid evidence to our support team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including replacement, return and other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries in the shortest time to solve your problems efficiently.
ELLIS BOOTH always focuses on optimizing logistics and shipping services, striving to deliver fresh, high-quality New Zealand seafood to every customer safely and efficiently.